Contact Information
Contact 3D Collective for help choosing a product, checking an order or arranging a return. The business operating 3dcollective.shop is 3D COLLECTIVE LLC.
Get in touch
- Email: support@3dcollective.shop.
- Telephone: +1 505-646-0687.
For product and order questions, email lets you include a listing link, order reference and relevant photographs together. Please describe what you need so the inquiry can be directed to the right transaction.
Before you buy
Ask about the particular product rather than assuming every accessory has the same dimensions or components. For a card display, useful questions include holder compatibility, base dimensions and what is included. For a magnet set, check the selected option and number of pieces.
If you need a product by a specific date, ask before ordering. Production requirements can affect timing for made-to-order goods. Our Shipping Policy explains the intended standard estimates and how a different estimate must be addressed.
Existing orders
Include your order reference, the name or email used for the purchase, the item concerned and your question. For an address correction or cancellation, state the requested change clearly and send it promptly. We will check whether the order can still be changed or stopped.
For damage, an incorrect item or a missing component, explain the problem and include photographs if practical. Do not send your own collectible cards or other personal items when returning a display accessory. For a missing delivery, include any tracking details you have.
Returns, refunds and complaints
Read the Return and Refund Policy before mailing a product. It explains our 30-calendar-day voluntary notification window, customer-paid change-of-mind return postage, no restocking fee and the separate process for defects or seller errors. Use the return destination provided for your order.
For a complaint, describe what happened and the outcome you would like. We will investigate and explain our response. Contacting us does not prevent you from exercising any applicable consumer right or using another available dispute route.
Business details
3D COLLECTIVE LLC is registered in Texas under SOS file number 0806077400. Its registered office and listed mailing address are 17350 State Highway 249, Suite 220, Houston, TX 77064, United States. The registered agent is REPUBLIC REGISTERED AGENT LLC.
The address is a registered-agent office, not an advertised showroom, collection point or returns counter. Contact support for return instructions or a correspondence arrangement before sending anything there.
Etsy purchases
You can find the marketplace shop and its customer feedback at 3DCollectiveLLC on Etsy. For an Etsy purchase, use that order's help or messaging route where possible. Website and marketplace terms can differ.
Protecting your information
Do not submit full card numbers, card security codes, passwords or bank authentication codes in an inquiry. We use the information you provide to understand and handle your request and related support needs. Sending a support inquiry is not an instruction to subscribe you to optional marketing. Read our Privacy Policy or email support with a privacy request.
For common questions, see our Frequently Asked Questions.