Refund policy

This policy covers physical products purchased directly from 3dcollective.shop for delivery in the United States. The seller is 3D COLLECTIVE LLC, trading as 3D Collective. Our voluntary return offer is separate from remedies for defective, damaged, incorrect or misdescribed goods and from rights concerning delayed or unshipped orders. Applicable federal and state protections remain available.

Our voluntary return offer

• Contact us within 30 calendar days after receiving the item to request a change-of-mind return. The day after delivery is day one.
• This window measures when you notify us, not when the parcel reaches us. After we send the return instructions, send the item within 14 calendar days. A delay by us in supplying instructions will not shorten your opportunity to return it.
• Items must be in new or like-new condition, with included components and accessories. You may open the packaging and reasonably inspect the product.
• Change-of-mind return postage is paid by the customer. Original free shipping does not include free return postage.
• There is no restocking fee. We do not deduct the original cost of our free outward shipping from an eligible refund.
• Returns are by mail to the destination supplied for the order. Please contact us before sending a parcel.

Checking the condition and contents

For card-display products, return the display, base and any sleeves, holders or other components included in the purchase. Do not include your own collectible cards or other personal items. For magnets and sets, return the purchased items and included pieces together. If only part of an order is affected, tell us which items you want to return.

Opening packaging to check fit or appearance does not by itself prevent a voluntary return. Goods damaged by misuse, altered after delivery, or returned with missing purchased components may not qualify for this voluntary offer. We will explain any assessment rather than treating normal inspection as damage. These conditions do not exclude a remedy for a problem that existed when the goods were supplied.

Original packaging is helpful but not compulsory. Use suitable protective packaging so the goods can travel safely. Keep your proof of mailing until the matter is resolved.

Starting a return

Email support@3dcollective.shop with your order number or other information identifying the purchase, the item concerned, and whether you want a return or help with a problem. You can also find our details on the Contact Information page.

We will provide the return destination and instructions for identifying the parcel. For a change-of-mind return, arrange and pay for a suitable mailing service after receiving those instructions. A tracked service can help document delivery. Do not send products to the Houston registered-agent address unless we specifically identify it as the authorized destination for your return.

The instructions process helps route the parcel. It does not make mandatory legal remedies conditional on our discretion. If you cannot follow an instruction, contact us so we can discuss a practical alternative.

Made-to-order and personalized products

A standard product is not excluded simply because it is 3D printed or produced after you order. Selecting a standard design, color, driver or pack offered in a listing does not automatically make the purchase nonreturnable.

Any different change-of-mind terms for a genuinely personalized item must be clearly identified for that item before purchase. Unless such terms were disclosed and apply lawfully to your order, the voluntary policy above applies. Personalization does not remove remedies for defects, damage, seller errors or a material mismatch with the agreed specification.

Damaged, defective, incorrect or misdescribed goods

Contact us as soon as reasonably possible and explain the issue. Photographs of the item and packaging can help if practical, but a lack of photographs or original packaging does not automatically disqualify a claim. Do not attempt a repair that could worsen the problem before discussing it with us.

We will investigate and provide the remedy required by the circumstances and applicable law, which may include a refund, replacement or repair. If a return is required because of a defect, damage, an incorrect item or another seller error, we will arrange a return at our expense or agree to reimburse reasonable return postage. Contact us before purchasing postage so the method and cost can be agreed; this does not limit any legal entitlement to reimbursement.

The 30-day voluntary window is not a deadline for every defect claim. We do not impose an arbitrary short photo-reporting period that removes applicable consumer rights.

Exchanges

The simplest way to exchange an eligible item is to arrange its return for a refund and place a separate order for the replacement you want. Replacement availability and the price shown for the new order apply. We cannot reserve stock merely because a return has been requested. For defective or incorrect goods, contact us first so we can arrange the appropriate remedy without requiring an unnecessary second purchase.

Refund amount, method and timing

For an eligible return, we refund the amount paid for the returned goods and the associated refundable sales tax. Discounts are reflected in the amount originally paid. There is no restocking fee or deduction for the free outward shipping. Customer-paid change-of-mind return postage is not reimbursed.

We initiate an eligible ordinary return refund within 7 calendar days after receiving the returned goods. Inspection takes place within this period and does not restart it. If we agree that a physical return is unnecessary, the period starts when we confirm that decision. Any earlier legal deadline takes precedence.

Refunds go to the original payment method where available. If that method cannot receive a refund, we will explain the issue and arrange a lawful alternative. We do not require store credit instead of a monetary refund to which you are entitled.

Refund initiation is the step in which we issue the refund through the payment system; it is different from the credit appearing in your account. Your bank or payment provider controls its posting process. We do not guarantee a bank receipt date. Contact us if you need the refund reference or believe a refund is missing.

Cancellation before shipment

Contact us promptly if you want to cancel or correct an order. We will check its production and shipping status. We cannot guarantee that an order already in production or with a carrier can be stopped. If it cannot be stopped, we will explain the applicable return options. No undisclosed production charge or blanket custom-product exclusion is created by this paragraph.

Delayed or unshipped orders

If we cannot ship by the applicable promised time, we will give you the required delay notice and a choice to consent to a revised shipment time or cancel for a refund. We will cancel and refund when required if consent to a further delay is not obtained. Our Shipping Policy explains this process.

For a cancellation requiring a refund under the FTC Mail, Internet, or Telephone Order Merchandise Rule and paid using the accepted third-party cards, we send the required refund instructions and customer confirmation within 7 working days after cancellation, or sooner if required. This is a separate rule from the ordinary post-delivery return timetable. We do not require return of goods that were never shipped.

Your rights and other sales channels

Our 30-day offer is voluntary. There is no universal US federal 14-day cancellation entitlement for purchases made entirely online. State law and the particular transaction may provide additional protections, and nothing here removes them.

For an order placed through 3DCollectiveLLC on Etsy, use the relevant Etsy order to request help. Its transaction terms and platform protections apply separately from purchases on this website.

Questions about this policy: support@3dcollective.shop · +1 505-646-0687.