Shipping policy

This policy concerns direct orders from 3dcollective.shop, operated by 3D COLLECTIVE LLC, trading as 3D Collective. Our intended delivery market is the United States. Website shipping terms are separate from an offer made through Etsy.

Shipping price and destination

We offer free standard shipping for orders accepted under our standard US shipping service. Check that your complete delivery address and the item selected can be served before paying. Contact support@3dcollective.shop if you need help confirming the service for your address or a delivery date.

A US address does not by itself establish that every carrier service or delivery estimate is available there. State, ZIP code, address type and product can affect service availability. We will explain any product-specific or destination-specific arrangement before you agree to the purchase. An offer on another sales channel does not extend the coverage of this service.

Handling, transit and total delivery

The intended standard estimates are:

• Handling: 1–2 business days. This is the period before the parcel is handed to the carrier.
• Carrier transit: 2–3 business days. This is the period after the carrier receives the parcel.
• Estimated total: 3–5 business days, combining handling and carrier transit.

These are estimates, not a guaranteed appointment. Do not add the handling period again to the total. Production time must be accounted for before shipment; it cannot be hidden outside the total estimate.

The 1–2 business-day handling target is subject to confirming the production requirements of the selected product. A made-to-order or personalized item may require a different production estimate. If the listing does not clearly explain the timing for such an item, contact us before purchase for the applicable estimate. A longer estimate must be explained before ordering, and a later change is subject to the delay process below.

Business-day estimates refer to the operating days of the relevant handling and carrier services, rather than consecutive calendar days. If timing around a weekend or holiday matters, ask us to confirm the expected dates for the product and destination. Customer-support availability does not establish an order cutoff or a carrier collection schedule.

Production and shipping information

Review the product and order information for the item you selected. A company registration address or a marketplace seller location is not a promise about the origin of a website shipment. If origin or production location matters to your purchase, ask us before ordering.

Contact support with your order reference if you need to check whether production is complete or a parcel has been handed to the carrier. Where tracking information is supplied for an order, the first carrier scan may appear later than label creation. Creating a label is not itself shipment.

Correcting an address

Enter the recipient's name, street address, unit number where relevant, city, state and ZIP code accurately. If you notice an error, email us immediately with the order reference and the correction. We will check whether the change can still be made. Changes after carrier handoff depend on the service and delivery stage.

If a parcel is returned after an address problem or failed delivery, contact us to resolve the order. We will explain the circumstances and any proposed new arrangement before asking you to agree to it. There is no automatic undisclosed redelivery fee in this policy.

When shipment is delayed

We must have a reasonable basis for a shipment promise. If we cannot ship within the applicable promised time, we will notify you and provide the required choice between consenting to the delay and canceling for a refund. The notice will give a revised shipment date where available, explain when no date can be given, and tell you how to respond without a charge from us.

Our approach is to seek affirmative agreement to a revised shipment date. If the required agreement is not obtained, or we cannot meet a later agreed deadline without further consent, we will cancel and refund as required. You do not need to wait for a never-shipped product to be “returned” before receiving a refund.

For cancellations requiring refunds under the FTC shipment rule and paid using the accepted third-party cards, we send the refund instructions and customer confirmation within 7 working days after cancellation, subject to any earlier applicable requirement. See the Return and Refund Policy. This is different from our ordinary post-delivery return procedure.

Carrier delays, loss and damage

Contact us if the delivery estimate has passed, tracking stops progressing, or a parcel is marked delivered but you cannot locate it. Include your order reference and any tracking information you have. Checking with other people at your address may help, but you may still contact us to investigate.

For damaged goods, keep the item and packaging where practical and provide a description or photographs if available. We will review the matter and provide the remedy required by the circumstances and applicable law. A carrier scan does not automatically dispose of a nonreceipt complaint, and a lack of photographs does not automatically remove a consumer remedy.

Returns and help

Our voluntary return window is 30 calendar days after receipt. Change-of-mind return postage is customer-paid and there is no restocking fee. Different rules apply to defects and seller errors. Follow the Return and Refund Policy and use the return destination supplied for your order.

For help, email support@3dcollective.shop, use the Contact Information page, or contact +1 505-646-0687.