These answers concern direct purchases at 3dcollective.shop. The full Terms of Service, Shipping Policy and Return and Refund Policy provide the detailed terms.
Business and products
Who operates the store?
The legal operator is 3D COLLECTIVE LLC, a Texas limited liability company with SOS file number 0806077400, using the storefront name 3D Collective. Its effective SOS registration date is June 11, 2025. Read About Us for business and marketplace information.
What kinds of products does 3DCollectiveLLC offer?
The linked Etsy shop features physical accessories for collectors, including trading-card display holders, display inserts and racing-driver magnets. The products available for purchase on this website are those shown in its own catalog. Marketplace availability and direct-store availability may differ.
Is a card shown in a display photograph included?
Check the listing's included-components description. A card or collectible used to demonstrate a display is not included unless the listing says so. Confirm the holder format, dimensions and components for the particular product before purchase; do not assume every display fits every sleeve, top loader or graded slab.
Does made to order mean personalized or nonreturnable?
No. A standard design made after purchase is not automatically a personalized item. Selecting a listed driver, design, color or pack does not by itself exclude it from the voluntary return offer. Any lawful different change-of-mind terms for a genuinely personalized item must be disclosed before purchase. Fault and seller-error remedies remain available.
How should I choose and care for a product?
Use the dimensions, compatibility and care information for that item. Ask us if your intended use is not described. Do not assume a printed product is suitable for food contact, high temperatures, use by children or a particular load merely because of its material or appearance.
Ordering and payment
Which currency and cards are accepted?
Direct-store amounts are in US dollars (USD). We accept Visa, Mastercard and American Express. Review any applicable sales tax and the final total before paying. The Payment Policy explains further details.
Is sales tax always the same?
No. Applicable tax depends on the transaction and collection obligations. Review the amount shown before payment. Company registration is not a statement that one tax rate applies across the United States.
My payment is pending but I cannot find an order. What should I do?
Contact support with the checkout email, approximate time and any order reference. Avoid repeated attempts while the result is unclear. A pending bank authorization is different from a settled payment. Do not send full card details or bank security codes.
Can I change or cancel an order?
Email promptly with the order reference and requested change. We will check whether production or shipment can be stopped or changed. If it cannot, we will explain the applicable options. Rights concerning late shipment, defects and other mandatory remedies remain available.
Shipping
What does shipping cost?
Standard shipping is free for orders accepted under our standard US service. Confirm that your destination and item can use the service before paying. We do not assume that every US address type or region has the same carrier coverage or timing.
How long is the delivery estimate?
The intended standard estimate is 3–5 business days total: 1–2 business days of handling plus 2–3 business days of carrier transit. Handling is already included in the total.
Production coverage within the handling estimate must be confirmed for the selected product. A made-to-order or personalized item may need a different estimate, disclosed before purchase. See the Shipping Policy and ask us before ordering when a date is important.
How do I check shipment or tracking?
Contact support with the order reference. Where tracking is provided, use its updates and ask us about an unexplained exception. A shipping label does not mean the carrier has received the parcel.
What happens if shipment is delayed?
We will provide the required notice and choice to consent to a revised shipment time or cancel for a refund. Further delays require the applicable consent process. Refunds for covered canceled, unshipped card orders follow the separate FTC timetable described in the Shipping Policy, rather than waiting for a return.
What if tracking says delivered but the parcel is missing?
Contact us with the order reference and tracking information. You may check whether another person at the address accepted it, but we can help investigate. A delivery scan does not automatically resolve a nonreceipt complaint.
Returns and refunds
How long do I have to request a change-of-mind return?
Notify us within 30 calendar days after receipt, counting the day after delivery as day one. This is a notification window. Send the eligible item within 14 calendar days after we provide return instructions. A delay by us in providing instructions will not shorten your opportunity.
What condition is accepted?
New or like-new condition with included components and accessories. Opening the packaging and reasonable inspection are allowed. Original packaging is helpful but not required. Standard 3D-printed or made-to-order goods are not automatically excluded.
Who pays return postage?
You pay postage for a change-of-mind return. There is no restocking fee and we do not deduct our original free outward shipping cost. For a required return due to a defect, damage, incorrect goods or seller error, we arrange a return at our expense or agree reasonable postage reimbursement. Contact us before purchasing that postage.
Where do I send the return?
Use the destination supplied for your order. Do not assume the Houston registered-agent office is a return depot. Email support before mailing a product and keep proof of mailing.
Can I exchange an item?
For an ordinary exchange, arrange an eligible return for a refund and place a separate order for the replacement, subject to availability and its current price. For defective or incorrect goods, contact us first so we can arrange the appropriate remedy.
When is a refund issued?
We initiate eligible ordinary return refunds within 7 calendar days after receiving the goods, or after confirming that no return is needed, subject to any earlier legal deadline. Refunds go to the original payment method where available. Bank posting time is separate; we do not guarantee when a bank will display the credit.
Is there a US statutory 14-day cancellation right?
There is no universal US federal 14-day cancellation entitlement for purchases made entirely online. Our 30-day change-of-mind offer is voluntary. Applicable state protections and remedies for defective goods, seller errors and delayed or unshipped orders remain in place.
Marketplace reviews, privacy and support
Where can I read customer reviews?
Visit 3DCollectiveLLC on Etsy. Any Etsy figures quoted on our About page are dated marketplace snapshots, not reviews collected from this website. For an Etsy purchase, use the relevant Etsy order for support.
How do I ask about personal information or cookies?
Email support@3dcollective.shop. Read the Privacy Policy and Cookies Policy for information about requests and browser controls.
How do I contact the business?
Use support@3dcollective.shop, +1 505-646-0687, or the Contact Information page. Include your order reference or product link and avoid sending sensitive payment credentials.