Contact Information Policy

For questions about products, direct website orders, delivery, cancellation, returns or refunds, contact 3D Collective using the details below. The legal operator of 3dcollective.shop is 3D COLLECTIVE LLC.

Customer-service contacts

Email is a useful way to keep your order reference and explanation together. Include the order number or the email used to purchase, the affected item, and a short description of what you need. For an address change or cancellation request, clearly identify the change and contact us promptly so we can check the order's status.

For a product question, send the listing link and the detail you want clarified, such as size, compatibility, included components or production timing. If a particular delivery date is essential, ask about it before placing the order.

Company and address information

  • Legal company: 3D COLLECTIVE LLC.
  • Registration jurisdiction: Texas, United States.
  • Texas Secretary of State file number: 0806077400.
  • Registered office and listed mailing address: 17350 State Highway 249, Suite 220, Houston, TX 77064, United States.
  • Registered agent: REPUBLIC REGISTERED AGENT LLC.

The Houston address is a registered-agent office. It is not advertised as a warehouse, showroom, customer pickup point or walk-in return counter. For a product return, contact support and use the destination supplied for the order. For correspondence that needs a specific recipient or delivery arrangement, contact us by email first.

Returns and complaints

Use the Return and Refund Policy for the voluntary return process, fault remedies and refund timing. If a delivery is delayed or missing, review the Shipping Policy and include any available tracking information in your message.

For a complaint, explain what happened, identify the transaction and tell us the resolution you seek. We will investigate and respond with the proposed next steps. This contact process does not restrict applicable legal rights, a regulator complaint or an available payment dispute procedure.

Privacy and safe communication

Send privacy questions or requests to support@3dcollective.shop. Our Privacy Policy explains the handling of information and applicable request procedures.

Do not email a full payment-card number, security code, banking password or one-time authentication code. For transaction evidence, remove details unrelated to the problem. We do not need your bank login to answer a support question.

Marketplace orders

If you purchased through 3DCollectiveLLC on Etsy, use the message or help route associated with that Etsy order where possible. This connects the question to the correct transaction and its applicable marketplace terms.